运输服务2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

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Chapter 1 Arriving Process（到达程序）3

Unit 1 Arriving Passenger Services（到达旅客服务）　3

Dialogue 1 Welcome to China（欢迎来到中国）　3

Dialogue 2 Where are You from（您从哪儿来）　4

Dialogue 3 VIP Service（贵宾服务）　5

Dialogue 4　Help a Passenger to Find a Lavatory（帮助旅客找盥洗室）　7

Unit 2　Helping Passengers to Claim Baggage（帮助旅客提取行李）　16

Dialogue 1　Help a Passenger to Claim his Baggage（帮助旅客提取行李）　16

Dialogue 2 Introducing the Service Facilities（介绍服务设施）　18

Dialogue 3 Examining Baggage Check（检查行李牌）　19

Unit 3 Irregular Baggage Service（行李非正常时的服务）　28

Dialogue 1～3 Baggage Inquiry（行李查询）　28

Unit 4　Delayed Baggage/Damaged Baggage（行李延误 行李破损）38

Dialogue 1　Delayed Baggage（行李延误）　38

Dialogue 2　Damaged Baggage（行李破损）　39

Dialogue 3　Baggage Repair（行李修复）　40

Dialogue 1 Baggage Lost（行李遗失）　48

Unit 5 Baggage Lost and Compensation（行李遗失及赔偿）　48

Dialogue 2 Baggage Compensation（行李赔偿）　49

Unit 6 Baggage Lost Inquiry（行李遗失查询）　60

Dialogue 1　Handling Lost Baggage（行李遗失后的处理）　60

Dialogue 2 Baggage Inquiry on Phone（电话行李查询）　62

Dialogue 3 A Passenger Claims his Delayed Baggage by him-self（旅客自己提取延误行李）　63

Dialogue 4 Items Damaged in Baggage（行李内物品损坏）　64

Chapter 2　Departing Process（出发程序）75

Unit 1 Asking for Information and Buying Tickets（问讯及购票）　75

Dialogue 1　Telephone Call for Information（电话问讯）　75

Dialogue 2 Booking Tickets（订票）　76

Dialogue 3 Issuing Tickets（出票）　77

Dialogue 4 Changing the Reservation（更改订座）　78

Dialogue 5 Confirming the Tickets（机票确认）　78

Unit 2 Customs（海关）　86

Dialogue 1　Terminal Guidance（候机楼引导）　87

Dialogue 2 Nothing to Declare（没有申报物品）　88

Dialogue 3 Red Channel（红色通道）　89

Unit 3 Check-in Procedure（乘机手续）　98

Dialogue 1 Check-in at the Airport（机场乘机手续）　100

Dialogue 2 Checked Baggage（交运行李）　101

Dialogue 3 Upgrade（升舱）　103

Dialogue 4　Handling of VIPs（重要旅客引导）　104

Dialogue 5　Hand-over of the On-board Documentations（业务文件交接）　105

Unit 4 Security Check（安全检查）　113

Dialogue 1～6 Going through the Security Check（过安全检查）　114

Unit 5　Departure Lounge and Boarding（离港厅及登机）　125

Dialogue 1 Before Boarding（登机前）　126

Dialogue 2　Delayed Flights（航班延误　）126

Dialogue 3 Announcement（广播）　127

Dialogue 4 Boarding（登机）　128

Dialogue 5 After Boarding（登机后）　128

Unit 6 Changes,No-show and Refund（变更、误机及退票）　135

Dialogue 1 Change of Carrier（承运人变更）　136

Dialogue 2 Change of Travel Plan（航程变更）　138

Dialogue 3 Change of Seat Class（座位等级变更）　140

Dialogue 4 No-show（旅客误机）　141

Dialogue 5 Involuntary Refund（非自愿退票）　143

Dialogue 6 Voluntary Refund（自愿退票）　144

Chapter 3 Information Given by Booking Office and Travel Agency（售票处及代理人提供的信息）Unit 1 Introduction to Airlines and Booking（航空公司及订票简介）　153

Dialogue 1 Information of Airlines（航空公司信息）　153

Dialogue 2 Ways of Booking（订票方式）　155

Unit 2　Types of Aircraft（机型）　163

Unit 3 Flight Timetable（班期时刻表）　169

Unit 4 Grades of Ticket（客票等级）　178

Unit 5 Making Reservations and Sending Tickets（预订与送票）　185

Dialogue 1 Making a Reservation（预订座位）　185

Dialogue 2 Sending the Ticket（送票）　187

Unit 6 Information of Check-in and Flight Connection（乘机及航班衔接须知）　194

Dialogue 1 About Check-in（乘机须知）　194

Dialogue 2 About Flight Connection（航班衔接须知）　196

Dialogue 3 Complete the Formalities（完成手续）　198