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饭店英语2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

韦林华主编著
出版社：武汉：武汉理工大学出版社
ISBN：9787562931997
出版时间：2010
标注页数：236页
文件大小：7MB
文件页数：245页
主题词：饭店－英语－教材

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图书目录

Chapter 1 Front Desk1

Unit 1 Room Reservation3

Unit 2 Check-in9

Unit 3 Changing the Room and Extending Stay14

Unit 4 Foreign Currency Exchange18

Unit 5 Check-out22

Unit 6 Inquiry Service26

Chapter 2 Concierge Services30

Unit 1 Bellman's Services32

Unit 2 Showing the Way to the Front Desk and the Room36

Unit 3 Delivery of Luggage41

Unit 4 Introducing Facilities＆Services46

Unit 5 Left-luggage51

Unit 6 Other Services55

Chapter 3 Housekeeping60

Unit 1 Cleaning the Room63

Unit 2 Laundry Service67

Unit 3 Introduction to Room Facilities71

Unit 4 Maintenance Service75

Unit 5 Replenishment of Amenities79

Unit 6 Room Service82

Unit 7 Lost and Found86

Unit 8 Dealing with Emergency90

Chapter 4 Switchboard Service95

Unit 1 Switch Lines98

Unit 2 Services for the Rates of Calls102

Unit 3 Morning Call Service107

Chapter 5 Serving at Meals110

Unit 1 Reservation113

Unit 2 Receiving the Guest118

Unit 3 Taking Orders for Food122

Unit 4 Rushing Orders127

Unit 5 Paying the Bill132

Unit 6 Buffet Service136

Unit 7 Banquet Service140

Unit 8 Dealing with Complaints144

Chapter 6 At the Bar147

Unit 1 Recommendation at the Bar150

Unit 2 Chatting with the Guest154

Unit 3 Serving the Drunken Guest158

Chapter 7 Recreation and Entertainment Department161

Unit 1 Health Center163

Unit 2 Body Care Service166

Unit 3 Bath Service170

Unit 4 Recreational Service173

Chapter 8 Business Center176

Unit 1 Secretarial Service178

Unit 2 Ticket-booking Service185

Unit 3 Offering Information190

Unit 4 Entrusted Services196

Chapter 9 Shopping Arcade201

Unit 1 Shopping203

Unit 2 Telling the Price211

Unit 3 Returning Goods216

Unit 4 Handling Complaints220

Appendix Rubric＆Checklist225

参考文献236