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Chapter 1　Introduction to Intercultural Communication1

Learning Objectives1

Warm-up Activities1

Ⅰ．Defining Intercultural Communication3

Ⅱ．The Rapid Increase of Intercultural Communication5

1．Improvements in transportation technology6

2．Developments in communication technology6

3．Changes in mass migration patterns6

4．Globalization of the world economy7

Ⅲ．The Development of Intercultural Communication Study8

1．The development of intercultural communication study in the U.S8

2．Intercultural communication studies in China11

Ⅳ．The Complexity in Learning Intercultural Communication13

1．The multidisciplinary nature and elements of intercultural communication study13

2．Potential problems in learning intercultural communication15

Summary of the Chapter18

Key Terms19

Words ＆ Expressions19

Notes20

Exercises21

Case Study24

Chapter 2　Basic Communication Theories27

Learning Objectives27

Warm-up Activities27

Ⅰ．Communication Defined28

Ⅱ．Needs and Functions of Communication29

1．Maslow's hierarchy of needs30

2．Functions of communication31

Ⅲ．The Classification of Communication32

Ⅳ．The Process of Communication35

1．Components of communication35

2．Models of communication37

Ⅴ．The Characteristics of Communication40

Ⅵ．The Challenge of Effective Communication in Interpersonal Encounters42

Summary of the Chapter44

Key Terms45

Words ＆ Expressions45

Notes46

Exercises47

Case Study51

Chapter 3　The Nature of Culture53

Learning Objectives53

Warm-up Activities53

Ⅰ．Definitions of Culture54

Ⅱ．Basic Functions and Source of Culture56

Ⅲ．Ingredients of Culture58

Ⅳ．Characteristics of Culture59

Ⅴ．Understanding Cultural Differences68

1．Normal distribution of people's characteristics68

2．Minimum-maximum social differences71

Summary of the Chapter73

Key Terms73

Words ＆ Expressions74

Notes74

Exercises75

Case Study78

Chapter 4　Cultural Values80

Learning Objectives80

Warm-up Activities80

Ⅰ．Concept of Values81

1．Definition of value81

2．Values as the core of culture82

3．Types of values84

Ⅱ．Priorities of Cultural Values84

Ⅲ．Study of Values87

1．Kluckholn and Strodtbeck's value orientations88

2．Hofstede-Bond value dimensions93

3．Hall's high-and low-context orientation103

Summary of the Chapter108

Key Terms109

Words ＆ Expressions109

Notes110

Exercises111

Case Study115

Chapter 5　Verbal Communication117

Learning Objectives117

Warm-up Activities117

Ⅰ．The Relationship between Language and Culture118

1．The influence of culture on language119

2．The influence of language on culture122

Ⅱ．Cultural Impact on Verbal Communication123

1．Culture's impact on language at lexical level124

2．Culture's impact on language at discourse level129

3．Culture's impact on language at pragmatic level136

Summary of the Chapter147

Key Terms148

Words ＆ Expressions148

Notes149

Exercises150

Case Study155

Chapter 6　Nonverbal Communication156

Learning Objectives156

Warm-up Activities156

Ⅰ．The Nature of Nonverbal Communication158

1．Definition of nonverbal communication158

2．Importance of nonverbal communication159

3．Functions of nonverbal communication160

4．Classification of nonverbal communication161

5．Characteristics of nonverbal communication161

Ⅱ．Cultural Differences in Nonverbal Communication162

1．Body movement(Kinesics)163

2．Eye contact168

3．Body touch170

4．Paralanguage173

5．Spatial language177

6．Temporal language182

Summary of the Chapter185

Key Terms186

Words ＆ Expressions186

Notes187

Exercises188

Case Study192

Chapter 7　Cultural Differences in Etiquette and Protocol193

Learning Objectives193

Warm-up Activities194

Ⅰ．Understanding Appropriate Etiquette and Protocol194

1．Defining etiquette and protocol194

2．The importance of appropriate etiquette and protocol196

3．The challenge of appropriate etiquette and protocol197

Ⅱ．Analysis of Cultural Differences in Etiquette and Protocol198

1．Initial contact199

2．Social entertainment202

3．Gift-giving etiquette212

4．Business scheduling217

Summary of the Chapter219

Key Terms220

Words ＆ Expressions221

Notes222

Exercises223

Case Study227

Chapter 8　Cultural Differences in Business Negotiation230

Learning Objectives230

Warm-up Activities230

Ⅰ．Defining Intercultural Negotiation231

Ⅱ．Intercultural Negotiation Variables233

Ⅲ．Intercultural Negotiation Guidelines245

Summary of the Chapter249

Key Terms250

Words ＆ Expressions251

Notes252

Exercises252

Case Study256

Chapter 9　Cultural Adaptation and Intercultural Communication Competence258

Learning Objectives258

Warm-up Activities258

Ⅰ．Cultural Adaptation260

1．Early adaptation: culture shock260

2．Long-term cultural adaptation263

Ⅱ．Improving Intercultural Communication Competence266

1．Components of intercultural communication competence267

2．Four-step approach to intercultural communication training272

Summary of the Chapter275

Key Terms275

Words ＆ Expressions276

Notes276

Exercises277

Case Study281

References283

Key to Exercises288

Model Test Ⅰ303

Model Test Ⅱ309

Appendix Ⅰ Intercultural Films315

Appendix Ⅱ Related Websites317