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宾馆英语会话2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载
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- 李崇银主编 著
- 出版社: 济南:济南出版社
- ISBN:7807101482
- 出版时间:2005
- 标注页数:255页
- 文件大小:32MB
- 文件页数:266页
- 主题词:宾馆-英语-口语-高等学校:技术学校-教材
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图书目录
Part l At the Front Desk1
Lesson 1 Making a Reservation(Ⅰ)1
Lesson 2 Making a Reservation(Ⅱ)9
Lesson 3 At the Airport15
Lesson 4 Reception21
Lesson 5 Bell Service28
Lesson 6 Information Desk36
Lesson 7 Room Keys and Strongbox Service43
Lesson 8 Room Cleaning50
Part Ⅱ Housekeeping Service50
Lesson 9 Solving the Problems of the Guests56
Lesson 10 Mail Service63
Lesson 11 Dealing with Complaints of the Guests70
Lesson 12 Laundry Service(Ⅰ)77
Lesson 13 Laundry Service(Ⅱ)84
Lesson 14 Asking for Compensation91
Lesson 15 Lost and Found98
Lesson 16 Currency Exchange105
Lesson 17 Helping the Guest Solve Problems112
Lesson 18 Special Service119
Lesson 19 Incoming Calls(Ⅰ)126
Part Ⅲ Telephone Keyboard126
Lesson 20 Incoming Calls(Ⅱ)133
Lesson 21 Outgoing Calls140
Part Ⅳ Food and Beverage Service147
Lesson 22 Booking Service147
Lesson 23 Serving the Guest154
Lesson 24 Taking the Order161
Lesson 25 Introducing and Recommending the Dishes167
Lesson 26 Serving the Guest174
Lesson 27 Reservation of Meals181
Lesson 28 Sending Food to the Guest's Room188
Lesson 29 Clearing up Misunderstandings195
Lesson 30 Paying the Bill202
PartⅤ In the Shopping Centre208
Lesson 31 Buying Valuables208
Lesson 32 Buying Clothing216
Lesson 33 Promotion ofCommodities224
Part Ⅵ In the Recreation Centre231
Lesson 34 Indoors Spots231
Lesson 35 Swimming and Bathing239
Lesson 36 In the Beauty Salon247
后记255
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