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业务流程重组 英文版2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

业务流程重组 英文版
  • （英）乔·佩皮帕德（JoePeppard），（英）菲利普·罗兰（PhilipRowland）著 著
  • 出版社： 北京：中国人民大学出版社；普兰蒂斯霍尔出版公司
  • ISBN：7300024866
  • 出版时间：1997
  • 标注页数：256页
  • 文件大小：10MB
  • 文件页数：266页
  • 主题词：

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图书目录

Part1:Business Process Re-engineering1

1 What is Business Process Re-engineering?3

The traditional organization5

Business Process Re-engineering-just the 1atest management fad?13

Summary21

References23

2 The imperative to re-engineer business processes25

The new market-place-the war zone26

The public sector30

Economics32

The rise of quality34

The IT'black hole'35

Deciding on BPR38

Summary41

References42

Part2:Underlying principles45

3 Product and service delivery processes47

The service task47

New product development58

Components of an organization61

Lead time64

Capacity management65

Inventory management67

Quality management71

Performance measurement75

Managing the front office80

Managing the back office in a manufacturing firm84

Managing the back office in a service firm91

An overall process design94

Summary95

References96

4 Organizing people:new organizational blueprints99

Culture101

Organization-teams104

Organization-functions110

Empowerment111

Behaviour,skills and development113

Recruitment and selection115

Pay and rewards116

Training and development117

Making the most of people:the learning organization119

Summary120

References121

5 Exploiting information technology123

Information as a factor of production125

Artificial intelligence129

Communications132

Multimedia140

Workflow automation141

Virtual reality141

Issues surroundingIT146

Summary of key points149

References151

Part3:Making it happen153

6 Redesigning processes155

Process redesign-doing it161

Where to start164

Understand existing process169

Stationery requests-an example174

Systematic redesign-of an existing process180

Clean sheet-designing a new process194

Summary197

References200

7 Realizing the benefits:managing change203

Create the environment205

Analyse,diagnose and redesign processes215

Redesign the organization's infrastructure220

Pilot and roll-out222

Realize vision224

Flows between the five stages226

Issues of power and politics228

Summary231

References233

8 Succeeding at BPR235

Some guidelines for success237

Pitfalls to avoid242

References245

Epilogue247

Further reading250

Index251

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