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环球商务英语2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载
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- 商务英语课程组编 著
- 出版社: 北京:中央广播电视大学出版社
- ISBN:7304020571
- 出版时间:2001
- 标注页数:333页
- 文件大小:121MB
- 文件页数:345页
- 主题词:
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图书目录
Module 5 Responding to technology1
Unit 1 Technology and the company3
Session 1 ICT and training3
Session 2 Technology brings change8
Session 3 Writing reports12
Unit 2 Making things clear16
Session 4 Following instructions16
Session 5 ICT helpdesks20
Session 6 Describing processes24
Unit 3 The Internet and change28
Session 7 Business on the Internet28
Session 8 Telecommuting32
Session 9 Getting the message36
Unit 4 Pronunciation and review41
Session 10 Pronunciation41
Session 11 Review42
Session 12 Communicative activities45
Answers49
Module 6 Recruiting new staff61
Unit 1 Deciding to recruit62
Session 1 The vacancy62
Session 2 Person specifications66
Session 3 Recruitment methods69
Unit 2 Applying for posts73
Session 4 CVs73
Session 5 Covering letters78
Session 6 Selecting applicants83
Session 7 Interviews87
Unit 3 Selection and induction87
Session 8 References91
Session 9 Induction programmes95
Unit 4 Pronunciation and review99
Session 10 Pronunciation99
Session 11 Review100
Session 12 Communicative activities103
Answers106
Module 7 Advertising and competition121
Session 1 Planning research122
Unit 1 Researching the competition122
Session 2 A competitor analysis chart126
Session 3 Comparing data129
Unit 2 Research,planning and advertising136
Session 4 Market research136
Session 5 Advertising139
Session 6 A SMART action plan143
Unit 3 The importance of the brand147
Session 7 Using the SWOT analysis147
Session 8 Brand image150
Session 9 Re-positioning a brand153
Unit 4 Pronunciation and review158
Session 10 Pronunciation158
Session 11 Review159
Session 12 Communicative activities162
Answers165
Module 8 Selling the product177
Unit 1 Selling178
Session 1 What is selling?178
Session 2 Presenting the product182
Session 3 Sales negotiations185
Unit 2 Caring for customers189
Session 4 Complaints-a positive approach189
Session 5 Customer care in practice192
Session 6 Follow up and after sales197
Unit 3 The wider world201
Session 7 Globalisation and its impact on the business world201
Session 8 Management and business styles in different countries205
Session 9 Personal experiences of doing business abroad210
Unit 4 Pronunciation and review215
Session 10 Pronunciation215
Session 11 Review216
Session 12 Communicative activities220
Answers223
Transcript241
Self-Assessment287
Glossary321
Acknowledgements332
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