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环球商务英语2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

环球商务英语
  • 商务英语课程组编 著
  • 出版社: 北京:中央广播电视大学出版社
  • ISBN:7304020571
  • 出版时间:2001
  • 标注页数:333页
  • 文件大小:121MB
  • 文件页数:345页
  • 主题词:

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图书目录

Module 5 Responding to technology1

Unit 1 Technology and the company3

Session 1 ICT and training3

Session 2 Technology brings change8

Session 3 Writing reports12

Unit 2 Making things clear16

Session 4 Following instructions16

Session 5 ICT helpdesks20

Session 6 Describing processes24

Unit 3 The Internet and change28

Session 7 Business on the Internet28

Session 8 Telecommuting32

Session 9 Getting the message36

Unit 4 Pronunciation and review41

Session 10 Pronunciation41

Session 11 Review42

Session 12 Communicative activities45

Answers49

Module 6 Recruiting new staff61

Unit 1 Deciding to recruit62

Session 1 The vacancy62

Session 2 Person specifications66

Session 3 Recruitment methods69

Unit 2 Applying for posts73

Session 4 CVs73

Session 5 Covering letters78

Session 6 Selecting applicants83

Session 7 Interviews87

Unit 3 Selection and induction87

Session 8 References91

Session 9 Induction programmes95

Unit 4 Pronunciation and review99

Session 10 Pronunciation99

Session 11 Review100

Session 12 Communicative activities103

Answers106

Module 7 Advertising and competition121

Session 1 Planning research122

Unit 1 Researching the competition122

Session 2 A competitor analysis chart126

Session 3 Comparing data129

Unit 2 Research,planning and advertising136

Session 4 Market research136

Session 5 Advertising139

Session 6 A SMART action plan143

Unit 3 The importance of the brand147

Session 7 Using the SWOT analysis147

Session 8 Brand image150

Session 9 Re-positioning a brand153

Unit 4 Pronunciation and review158

Session 10 Pronunciation158

Session 11 Review159

Session 12 Communicative activities162

Answers165

Module 8 Selling the product177

Unit 1 Selling178

Session 1 What is selling?178

Session 2 Presenting the product182

Session 3 Sales negotiations185

Unit 2 Caring for customers189

Session 4 Complaints-a positive approach189

Session 5 Customer care in practice192

Session 6 Follow up and after sales197

Unit 3 The wider world201

Session 7 Globalisation and its impact on the business world201

Session 8 Management and business styles in different countries205

Session 9 Personal experiences of doing business abroad210

Unit 4 Pronunciation and review215

Session 10 Pronunciation215

Session 11 Review216

Session 12 Communicative activities220

Answers223

Transcript241

Self-Assessment287

Glossary321

Acknowledgements332

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